Delete your data

You can ask us to delete your data at any time. This page says what we hold, how to remove it yourself, and how to ask us.

What we hold from Meta and Google

When you connect a Meta ad account (Facebook and Instagram) or a Google Ads account, we keep a key that lets us act for you. We store it encrypted.
The ID of the ad account and the Facebook Page you picked.
The ad results we read for you, such as spend, clicks and sales.

Remove it yourself

Sign in and open Settings, then Integrations. Press Disconnect on the Meta or Google card. We pause any ads we placed for you. Then we delete the key for that account.

You can also remove Onomaco in your Facebook settings, under Business Integrations. Meta then tells us, and we disconnect your account the same way. For Google, remove Onomaco from the apps list in your Google Account.

Ask us

Email support@onomaco.com from the address on your account, and say what you want deleted. If you bought from a business that uses Onomaco, give us the email you used at checkout.

We reply within 30 days. We delete your data and tell you what the law makes us keep, such as payment records.

Check a request

When you ask through Facebook, Meta gives you a code and a link. Open the link to see what we did.